Please provide us with a contact phone number as we don't dispatch goods without first confirming the details with you.
All our deliveries are handled by an industry leading national carrier company, and will be delivered to your door between the hours of 8:00am and 6:00pm on a weekday of your choice.
Regrettably our carriers cannot enter any property for insurance purposes, if you live in an apartment building or block of flats then the driver will only leave the box at the external entry door or with the porter if you have one. Please ensure you have someone on hand to assist you if you need it.
We go to great lengths to source every product, taking both quality and value for money into account when selecting them to ensure you are as happy as possible with your purchase.
However, we understand that from time to time you may have to return or exchange a chair, which is why we have the following easy to follow procedure.
Faulty & Damaged Items
We apologise if you have received a faulty or damaged item. If this is the case then please call us on 01159 780 312 and we will resolve the problem for you as quickly and efficiently as possible.
Don't worry the cost of return carriage for any damaged goods will be totally borne by ourselves.
If you have had a change of heart with your purchase, don't panic!. It does not affect your statutory rights to cancel.
Please call our customer service team on 01159 780 312 within 14 days of receipt of goods to inform us that you wish to return the goods.
If you are unable to return the goods yourself we are happy to take care of the entire process for you. In most cases we can arrange a convenient day for collection of your goods right then and there to save time. The costs of returning goods to us shall be borne by you. We can offer this service at cost, which is £49 inc VAT per collection.
Please return the items back to us in an unused, unassembled condition and all in its original packaging and hence in a saleable condition for us. Could we also ask you to take care when repacking any items, so as to any avoid damage to them.
In addition the rights to return the goods to us will not apply in the following circumstances, this does not affect your statutory right to cancel:
- In the event that the product has been used - unless the product is faulty
- In the event that the product has been assembled - unless the product is faulty
- To any products that we have made or customised specifically for you
- The items were ordered especially for yourself from our supplier
When the carrier arrives to collect your goods he will already have a pre-printed sticker with our details on. He will put this on the box for you, so please do not worry about putting our name and address on the outside of the box. Our warehouse staff will receive and process the returned items and you will receive your refund. All refunds can take up to 28 days, so please be patient.
14 Day Money Back Guarantee
We want you to be 100% satisfied with your tub chair purchase. To help ease your mind over any doubts you may have over purchasing online we offer the following for your total peace of mind.
If you are unhappy with your tub chair purchase for any reason, you can return it within 14 days of delivery for a full no quibble refund.
Our Price Promise
We are always looking at our prices in an effort to offer you the best deal, but we realise we can't always be the cheapest. To help ease your mind we offer the following price promise to you.
Like for Like we are never knowingly beaten on price. If you find the same product shown on our site cheaper elsewhere, just let us know and we will be happy to match it for you.
Subject to the following conditions: The product offered by the competitor's website is exactly the same as the one we sell (Brand New), and is offered on the same delivery basis (Next Day Delivery Service When In Stock). We must be able to confirm the details on the competitor's website.